Faq

Browse F.A.Q. Topics

Engine

  • What’s the difference between piston A, B, C or D?
    The piston with letter A has the smallest diameter, while the one with letter D is the biggest one. Every different letter means an increase of 0,01 mm.
  • What kind of oil may I use for the mixture? In what percentage?
    Use 2% synthetic oil
  • I’m fitting my new piston. What’s the direction of the arrow I find on the top of the piston?
    The arrow must be directed towards the exhaust port.

General

  • What have I to do if I receive a defective part?
    Please, read the certificate of warranty included in every item.
  • Is it possible to talk to the technicians at Polini?
    It is not possible to directly talk to the technicians at Polini. For any information please apply to the nearest retailer who will get in contact with the Polini's technicians if they do not know the answer to your request.
  • I have a problem with one of your products. What have I to do?
    Please, read the certificate of warranty included in every item.

Technical Faq

  • What have I to do if I receive a defective part?
    Please, read the certificate of warranty included in every item.
  • Is it possible to talk to the technicians at Polini?
    It is not possible to directly talk to the technicians at Polini. For any information please apply to the nearest retailer who will get in contact with the Polini's technicians if they do not know the answer to your request.
  • I have a problem with one of your products. What have I to do?
    Please, read the certificate of warranty included in every item.
  • What’s the difference between piston A, B, C or D?
    The piston with letter A has the smallest diameter, while the one with letter D is the biggest one. Every different letter means an increase of 0,01 mm.
  • What kind of oil may I use for the mixture? In what percentage?
    Use 2% synthetic oil
  • I’m fitting my new piston. What’s the direction of the arrow I find on the top of the piston?
    The arrow must be directed towards the exhaust port.

Trade Faq

  • What am I supposed to do if the spare part or the product I need is not available by your dealer?
    If it is not possible to find a product available by one of our retailers, it is sufficient that you order that product by one of the retailers listed in our web site, which then will activate itself and stock up with it.
  • Where can I find the price list of the products?
    You can get information about Polini products' prices by turning to the authorized retailers or visitng our online catalogue .
  • Where can I find the nearest Polini dealer?
    Click on this area in order to enter our dealer map and find the nearest to you.
  • Is it possible to directly purchase products in your head office?
    We are sorry, but we do not directly sell from our head office in Alzano Lombardo. In order to purchase our products it is necessary to turn to our points of sale.
  • I have ordered a product months ago but it does not seem to arrive. What am I supposed to do?
    Please apply to the shop where you ordered the product.
  • Could you send me some stickers?
    You can find them at our authorized dealers. Visit the section dealer on the site: you can find the local dealer closest to you.
  • Could you please send me the updated catalogue?
    By visiting our website you can enter our online catalog section: an always up-to-date device that can be easily consulted and that can help you finding the most suitable spare part to meet your needs. Otherwise, you can turn to your area retailer. Visit our web section to find out the nearest dealer to you.
  • Can I directly purchase products from you? I have a VAT number, but I do not work in the car/motorbike sector.
    Please send a written request with a short description of your society and all your data to the following e-mail address: news@polini.com Each request will be evaluated from the export manager and you will be contacted as soon as possible by our staff.
  • Can I directly purchase products from you? I am a private consumer.
    Polini Motori does not directly sell to private people. In order to purchase our products it is necessary to turn to our points of sale.
  • Can I enter the reserved area?
    The reserved area is dedicated only to foreign customers.
  • Could you please send me your updated price list?
    Polini Motori sends its own price list to authorized retailers only. Visit our web section to find out the nearest dealer.
  • Could you send me some information about your products?
    On our website you will find updated information about our products and events related to our company. Or you can go to one of our authorized dealer: see dealer.
  • Can I purchase products during the trade fair?
    We are sorry, but we do not sell products during trade fairs.
  • I’d like to become one of your dealers. What do I have to do?
    Please send a written request with a short description of your society and all your data to the following e-mail address: news@polini.com Each request will be evaluated from the export manager and you will be contacted as soon as possible by our staff.

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